Refund Policy


  1. Introduction

    Destination Service LLC is dedicated to providing top-tier service and satisfaction to our clients. As an authorized partner of MCI Group and Maritz Global Events, we facilitate event and hotel bookings through these trusted organizations. This Refund Policy outlines the conditions under which refunds may be issued.

  2. Authorization and Booking Process

    All event and hotel bookings made through Destination Service LLC are processed via MCI Group and Maritz Global Events. By using our services, you agree to the booking and refund terms established by these organizations.

  3. Refund Eligibility

    Refunds may be considered under the following circumstances:

    • Cancellation of an event or hotel booking within the time frame specified in the service agreement.
    • Errors in billing or overpayment.
    • Services not rendered as agreed upon due to circumstances within our control.
  4. Non-Refundable Situations

    Refunds will not be issued in the following cases:

    • Cancellations made after the deadline specified in the service agreement.
    • Change of mind or personal reasons not covered by our cancellation policy.
    • Failure to comply with the terms and conditions set forth by MCI Group and Maritz Global Events.
  5. Refund Process

    To request a refund, please contact our customer service team with your booking details and the reason for your request. Refund requests are reviewed and processed within 10-15 business days.

  6. Partial Refunds

    In certain cases, such as partial cancellations or booking modifications, a partial refund may be issued. The refund amount will depend on the terms outlined in the service agreement.

  7. Dispute Resolution

    In case of a dispute regarding a refund, Destination Service LLC will collaborate with MCI Group and Maritz Global Events to investigate and resolve the matter fairly and efficiently.

  8. Amendments to the Policy

    Destination Service LLC reserves the right to modify this Refund Policy at any time. Updates will be shared through our official channels and will take effect immediately upon publication.

  9. Contact Information

    For questions or concerns regarding this Refund Policy, please reach out to our customer service team. We're here to support you throughout your booking and refund process.